At Easyvibez, operated by Bytebasix Web Solutions Private Limited, we are committed to offering a seamless, reliable, and transparent shopping experience. We believe every customer deserves fair treatment and prompt support. Our Grievance Redressal Policy ensures that your concerns are addressed professionally, efficiently, and in accordance with applicable laws. 

What Is a Grievance? 

A grievance refers to any dissatisfaction or issue arising from a product or service purchased through our platform, for which you seek a resolution. This may include concerns related to: 

• Product quality or defects 
• Incorrect, delayed, or incomplete deliveries 
• Payment or transaction issues 
• Problems with returns, refunds, or exchanges 
• Customer service interactions 
• Clarifications regarding our policies 

How to Raise a Grievance 

If you need assistance, we encourage you to reach out through our support channels. Here’s how to submit your grievance: 

1. Visit our Help Centre or Contact Us Page 

Go to the “Help Centre” or “Contact Us” section on our website or mobile app. 

2. Select Your Issue 

Choose the category that best matches your concern. 

3. Submit Your Query 

Provide your order ID, a detailed description of the issue, and any relevant documents or images. 

Once submitted, our support team will review your request and respond accordingly. 

Escalation to the Grievance Officer 

If your concern remains unresolved or you are dissatisfied with the initial response, you may escalate it to our designated Grievance Officer, appointed in compliance with the Information Technology Act, 2000 and other applicable laws. 

The Grievance Officer is responsible for overseeing complaint resolution, ensuring fairness, and addressing escalated matters. You may contact the Grievance Officer at:  Bytebasixwebsolutionpvtltd@gmail.com . 

Grievance Handling Process 

• Acknowledgement: We will acknowledge your grievance within  48 hours via email. 
• Unique Reference ID: A grievance or ticket ID will be provided to help you track the status of your complaint. 
• Resolution Timeline: Our team, along with the Grievance Officer, will aim to resolve your grievance at the earliest, typically within  7 working days , or as required under applicable law. 
• Updates & Communication: You will receive timely updates on the progress of your grievance through your registered contact details. 

Closure of Grievance 

A grievance will be considered resolved and closed under the following circumstances: 

• You confirm satisfaction with the resolution offered. 
• You do not respond within a reasonable period after a resolution has been shared. 
• A final resolution has been communicated in line with our policies and applicable legal requirements. 

Contact Us 

For further support or to initiate a grievance request, please contact us at:  Bytebasixwebsolutionpvtltd@gmail.com .